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Customer Success Leads to Your Success If you liked Crucial Conversations , The Challenger Sale or books by Grant Cardone, you’ll love Closing the Sale . Guide the conversation. Closing is a process, not an event. In the closing process, there are inevitably many conversations with a variety of potential clients. Closing the Sale will teach you how to influence good decisions to achieve mutually beneficial outcomes from these conversations. Turn talking into decision making. For clients, decision making can seem daunting. They may often favor the noncommittal "maybe" over the decisive "yes" or "no." Essential Secrets to Closing the Sale will teach you how to help your clients make the best possible decisions for both their business goals and your own. Customer success is your success. Closing the Sale will show you how to attain the only real success. the win-win situation. Because the more you focus on creating success for your clients, the more successful you will be. Closing the Sale will teach you the five essential skills to the sale closing process: Identify the End in Mind Decision Address Client Key Beliefs Resolve Objections Prepare the Conditions for Good Decision Making Open Purposefully, Close Powerfully

Anyone who opts for self-employment quickly learns that succeeding as your own boss is no walk in the park. While professional freedom has many, many joys, it also involves significant risks. If you’re considering self-employment, or you’re already self-employed, The Self-Employment Survival Guide: Proven Strategies to Succeed as Your Own Boss alerts you to the challenges involved and provides proven strategies for surmounting these obstacles and succeeding. You’ll also learn what you need to put in place before taking the leap to being your own boss to help assure your success. Working for yourself offers personal freedoms and rewards, but the road can curve or travel uphill at times. Here, Jeanne Yocum shares eight key behaviors that impede success and provides proven solutions for the various obstacles that might cross your path, including unreasonable client demands, slow payers, unexpected client defections, daily schedules, health and financial planning, and the feelings of isolation that can sometimes accompany working on your own. Unlike many books that provide only a rose-colored view of self-employment, this book gives a full, realistic view of what being your own boss is actually like. By learning about the ups and downs that come with being in charge of your own livelihood, you will be better able to handle the demands of self-employment and succeed on your own terms.

A murderous past… Can come back to haunt you. It’s almost spring in Paperwick, Connecticut, and Rosemary Grey has never felt more content. Her job teaching history at the local university is fun and challenging and she’s all settled into her cozy cottage on Jack and Charlie’s farm. She’s made a whole host of friends in the tiny New England village, and is most definitely falling in love with the adorable Seth Maguire. But when the university calls and asks Rosemary to fill in for a fellow history professor who didn’t show up to work, she would never dream that she’s just about to stumble into investigating a sinister mystery—or that the case will take her, along with Jack, Charlie, and Seth, to the outskirts of town where the Forgotten Village, a relic of Colonial America, still haunts the woods. Will history repeat itself before she can solve the crime? Find out in this intriguing Cozy Mystery!

When Maddie McGuire finds herself tumbling over a cliff while hiking The Cotswold Way, she uncovers much more than ancient woods. Terrified by her shocking discovery, she returns to the safety of her international internship at the Roman Baths only to find competition in the form of the tittering, aristocratic Gwendolyn De Valence, who has captured the attention of everyone Maddie hopes to impress. Turning to her boyfriend Constable Edward Bailey, only reveals dark secrets about his past, leading her down a dangerous path which, this time, she may be unable to escape.

The book everyone is talking about — you’ll never see the ending coming. Never question a mother’s intuition. My water isn’t supposed to break while there’s a storm raging, when my husband isn’t on the island, and as the power flickers out. Darkness covers the cabin as I cling to my belly. I never imagined it happening like this. Trained as a midwife, I know I can deliver my daughter. * * * I look at her, and I see her — I’ve always known her. She’s perfect. Sweat and tears streak down my face as I kiss her over and over again. Reaching for my bag of midwifery supplies, I wipe her nose and press her tiny body to my chest. I fall asleep with her in my arms. * * * When I wake, my husband is home, the lights are back on — but the baby he’s holding — it’s not mine. I’m not crazy. I gave birth to a girl, and that baby in his arms is a boy. He’s not my baby. You won’t want to put this down until you find the shocking truth about what happened. Perfect for fans of Freida McFadden, Jeneva Rose, Colleen Hoover and Keri Beevis. Please note this is a revised edition of The Midwife’s Mistake. It contains themes of baby loss that some readers may find upsetting.

THE CLUE is the first book in the Fleming Stone Mystery series by famed New Jersey mystery writer Carolyn Wells (1862-1942). Librarian, author, poet, journalist Wells wrote a total of 170 books, including poetry, humor, and children’s books, but she is best remembered for her mystery novels, the most successful being her Fleming Stone series. Madeleine Van Norman is found stabbed to death on the night before her wedding. The heiress is found in the library of her sprawling country mansion stabbed with her own Venetian letter-opener. Though a suicide note is found, the list of potential suspects grows. Who would benefit from the rich woman’s death? There is her groom who was having an affair. There are family members who might not want her to marry to save their inheritance. There is the groom’s secret lover. Or could it have been the secretary? Rediscover one of the great American mystery writers and her finest work. THE CLUE is a closed-environment traditional mystery that will remind you of the other greats, including Agatha Christie and Ellery Queen.

The Vanishing of Carolyn Wells is the first biography of one of the “lost ladies” of detective fiction who wrote more than eighty mysteries and hundreds of other works between the 1890s and the 1940s. Carolyn Wells (1862–1942) excelled at writing country house and locked-room mysteries for a decade before Agatha Christie entered the scene. In the 1920s, when she was churning out three or more books annually, she was dubbed “about the biggest thing in mystery novels in the US.” On top of that, Wells wielded her pen in just about every literary genre, producing several immensely popular children’s books and young adult novels; beloved anthologies; and countless stories, prose, and poetry for magazines such as Thrilling Detective, Life, The Saturday Evening Post, Harper’s, and The New Yorker. All told, Wells wrote over 180 books. Some were adapted into silent films, and some became bestsellers. Yet a hundred years later, she has been all but erased from literary history. Why? How? This investigation takes us on a journey to Rahway, New Jersey, where Wells was born and is buried; to New York City’s Upper West Side, where she spent her final twenty-five years; to the Library of Congress, where Carolyn’s world-class collection of rare books now resides; and to many other public and private collections where exciting discoveries unfolded. Part biography and part sleuthing narrative, The Vanishing of Carolyn Wells recovers the life and work of a brilliant writer who was considered one of the funniest, most talented women of her time.